Ahmed Fathi

Business Development Manager

Profile summary

Career highlights

Key skills

Professional experience

• •Identify potential partners and develop opportunities that support business growth, market expansion, and wider commercial objectives.
• •Build and maintain strong relationships with key decision makers, external partners, and senior stakeholders.
• •Manage existing partnerships, evaluate their performance, and identify opportunities to expand or strengthen collaboration.
• •Identify, prospect, and secure new B2B client accounts to meet and exceed quarterly revenue and margin targets.
• •New markets expansion: conduct comprehensive market analysis and research to identify relevant white spaces potentials (at market level, but also new business opportunities).
• •Build and nurture strategic partnerships with retailers and agents for opportunities, sizing the potential of business and financial implications.
• •Collaborate with Directors to identify and implement key growth initiatives and market entry strategies.
• •Develop the business and establish synergies across existing markets to enhance performance at the regional level.
• •Lead cross-functional teams in the conceptualization, development, and pilot testing of new business models or significant modifications to existing ones.
• •Identify operational bottlenecks, inefficiencies, and areas for process improvement to improve business day-to-day operations.

• •Source, evaluate, and negotiate with vendors and retail partners for smart solutions products and services.
• •Manage the entire procurement lifecycle for RFP`s and RFQ`s and Tenders from requisition to delivery, including document preparation, vendor communication, bid evaluation, and recommendation.
• •Match supplier invoices to purchase orders and delivery notes; raise discrepancies with suppliers and finance as required.
• •Prepare and submit procurement documentation for approvals, including requisitions and comparative quotations.
• •Coordinate with suppliers to confirm lead times, delivery schedules and resolve delivery issues.
• •Negotiates and places annual Blanket Purchase Orders, Master Purchasing Agreements, and Annual Service Agreements.
• •Source suppliers for goods and services, obtain quotes and support supplier evaluation activities.
• •Reviews customer terms and conditions and advise on risks, cost drivers and propose acceptable commercial positions, to the

• •Meet and exceed individual and store sales and other commercial KPIs.
• •Through storytelling and passion for the brand, inspire the clients creating desire and love for M&S with every client interaction.
• •Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling.
• •Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of the house.
• •Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to M&S guidelines.
• •Work by appointment to provide a personalized service and build relationships with our clients to promote loyalty and incremental purchases.
• •Capture new luxury clients to grow the individual and store client book with a commercial objective mindset.
• •Drive retention of clients, ensuring volume and spending by contacting them regularly and ensuring the appropriate follow-up on sales or clients requests.

• •Manage large amounts of inbound and outbound calls in a timely manner
• •Follow communication “scripts” when handling different topics
• •Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• •Seize opportunities to upsell products when they arise
• •Build sustainable relationships and engage customers by taking the extra mile
• •Keep records of all conversations in our call center database in a comprehensible way

Education

Languages